Registration and acceptance
These terms are important and apply if your organisation or academic institution is a member of Tlero, and you yourself choose to register. Please read these terms carefully before registering on the platform. By clicking to ‘register’, you will have consented to these terms.
We reserve the right to change or update these terms from time to time without further notice. It is therefore your responsibility to check these terms regularly for any changes. Your continued use of the Tlero platform after any such changes constitutes your acceptance of the new terms. If you do not agree to abide by these terms or any future terms you should not continue to use this site.
You must be 18 years or over to register with Tlero. If we have any reason to suspect that you are not over 18 years of age, we reserve the right to terminate your use of the Tlero platform.
Your promises to us
You confirm that:
Upon registration with the Tlero platform, you will select a password and username that only you can use to access your personalised platform. You are responsible for maintaining the confidentiality of your password and username and are responsible for all activities that occur under them. We do not have the means to check the identity of people, nor do we wish to, so we will not be held liable if your password or username are used by someone else. You agree to notify us immediately of any unauthorised use of your password or username. You agree to be fully responsible for all use of your account and for any actions that take place using your account and to maintain and promptly update any information you provide, to keep it accurate, current and complete.
In order to maintain your anonymity, we do not ask for your name or your address. We recommend that you identify yourself only by your username. In addition, we strongly advise and ask that you not to include your real name in your username.
Third party websites
Please be aware that Tlero may link to other websites that may be accessed by you through the platform. Such third party websites are not investigated, monitored or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any websites you may access via Tlero. If You decide to leave the platform and access a third party website or to use or install any third party applications, software or content, you do so at your own risk. We are not responsible for the data policies, content or security of these linked websites.
You can cancel your Tlero account at any time by notifying us at firstname.lastname@example.org. We may terminate your account and stop you from using or accessing the platform for any reason, or no reason, at any time at our sole discretion, with or without notice.
Our legal obligations and limits on liability
While we have taken every care in compiling this personalised platform, you acknowledge that the information contained on this platform does not constitute medical or professional advice. This site is provided for information and connection purposes only and all content on the platform is provided on an ‘as is’ and ‘as available’ basis. We do not make any promises to you in respect of the site or its content.
Any decision made or action taken by you on the basis of information provided on or via the platform is at your sole discretion and risk. You should seek appropriate professional advice before acting (or not acting) in reliance on any information contained in or accessed through this platform. So far as is permissible by law, we do not accept any liability to any person relating to the use of this platform.
While we will use all reasonable endeavours to correct any errors or omissions in the content provided on the platform as soon as practicable once they have been brought to our attention, we do not promise that the platform will be available uninterrupted and in a fully operating condition nor that the information on and provided via the platform will be free from errors or omissions. We shall not be liable for any failure or suspension of the platform, or for the termination of access to it or access to its content.
If any part of these terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.
In the event of any dispute between you and us concerning these terms, the relevant laws of the United Kingdom will apply. If you wish to take court proceedings against us you must do so within the courts of the United Kingdom.
Complaints and feedback
If you have any complaints about any aspect of the platform or if you have any questions or would otherwise like to provide any other feedback, then you can contact us by emailing email@example.com.
Duty of confidentiality
All information that you provide to Tlero, including username and email, is kept confidential by Tlero and will never be shared with any third party organisation. If you choose to connect with a service provider from the Tlero platform, this service provider is given no information about yourself from Tlero except for your phone number so you can be contacted. It is your responsibility to provide, or not provide, any personal information to the service provider after you have been contacted by them.
Risk or crisis situations
The Tlero wellbeing checker is a non-diagnostic tool used by Tlero to determine which content would be most suitable to each user.
Users should not take the suggestions made by Tlero as professional advice, merely as suggestions of what information might be most beneficial for each user.