Terms and Conditions

Registration and acceptance

These terms are important and apply if your organisation or academic institution is a member of Tlero, and you yourself choose to register. Please read these terms carefully before registering for the service. By clicking to ‘register’, you will have consented to these terms.

We reserve the right to change or update these terms from time to time without further notice. It is therefore your responsibility to check these terms regularly for any changes. Your continued use of the Tlero service after any such changes constitutes your acceptance of the new terms. If you do not agree to abide by these terms or any future terms you should not continue to use this site.


You must be 18 years or over to register with Tlero. If we have any reason to suspect that you are not over 18 years of age, we reserve the right to terminate your use of the Tlero service.

Your promises to us

You confirm that:

  • You are over 18 years of age
  • All information and details provided by you are true, accurate and up to date in all respects and at all times
  • By registering with Tlero, you will comply with the terms set out in this document
  • You agree to compensate us from any claim or damages (including any legal fees in relation to such claim or damages) made by a third party in respect of any matter in relation to or arising from your use of the Tlero service, or arising from any breach or suspected breach of these terms by you or your violation of any law or the rights of any third party

Your data

Upon registration with the Tlero service, you will select a password and username that only you can use to access your personalised platform. You are responsible for maintaining the confidentiality of your password and username and are responsible for all activities that occur under them. We do not have the means to check the identity of people, nor do we wish to, so we will not be held liable if your password or username are used by someone else. You agree to notify us immediately of any unauthorised use of your password or username. You agree to be fully responsible for all use of your account and for any actions that take place using your account and to maintain and promptly update any information you provide, to keep it accurate, current and complete.

In order to maintain your anonymity, we do not ask for your name or your address. We recommend that you identify yourself only by your username. In addition, we strongly advise and ask that you not to include your real name in your username.

Tlero content

All content made available on the service, unless otherwise stated below, are our property or are licensed to us with all rights reserved. The news, articles and services sections of Tlero exhibit content created by Tlero based on third party websites, so remain our property. Such content may not be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, without our prior written consent.

Any use of our content other than as specifically authorised in these terms, without our prior written consent, is strictly prohibited and will terminate the license granted here. Such unauthorised use may also violate applicable laws including without limitation copyright and trademark laws. This license is revocable at our sole discretion, at any time and without notice.

The information on the Tlero system that is not our property, are all pieces of information in the video and podcast sections of the platform. These are solely the property of the video or podcast owner. The events section of Tlero showcases events in your area, and the information of these events are the property of the event host, not Tlero.

Third party websites

Please be aware that Tlero may link to other websites that may be accessed by you through the platform. Such third party websites are not investigated, monitored or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any websites you may access via Tlero. If You decide to leave the platform and access a third party website or to use or install any third party applications, software or content, you do so at your own risk. We are not responsible for the data policies, content or security of these linked websites.


Your security is very important to us. Please read our privacy policy page for important information regarding the use of data and your rights in relation to this.


You can cancel your Tlero account at any time by notifying us at hello@tlero.com. We may terminate your account and stop you from using or accessing the service for any reason, or no reason, at any time at our sole discretion, with or without notice.

Our legal obligations and limits on liability

While we have taken every care in compiling this personalised information platform, you acknowledge that the information contained on this platform does not constitute medical or professional advice. This site is provided for information and connection purposes only and all content and services on the platform are provided on an ‘as is’ and ‘as available’ basis. We do not make any promises to you in respect of the site or its content.
Any decision made or action taken by you on the basis of information provided on or via the platform is at your sole discretion and risk. You should seek appropriate professional advice before acting (or not acting) in reliance on any information contained in or accessed through this platform. So far as is permissible by law, we do not accept any liability to any person relating to the use of this platform.

While we will use all reasonable endeavours to correct any errors or omissions in the content provided on the platform as soon as practicable once they have been brought to our attention, we do not promise that the platform will be available uninterrupted and in a fully operating condition nor that the information on and provided via the platform will be free from errors or omissions. We shall not be liable for any failure or suspension of the platform, or for the termination of access to it or access to its content.


If any part of these terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

In the event of any dispute between you and us concerning these terms, the relevant laws of the United Kingdom will apply. If you wish to take court proceedings against us you must do so within the courts of the United Kingdom.

Complaints and feedback

If you have any complaints about any aspect of the platform or if you have any questions or would otherwise like to provide any other feedback, then you can contact us by emailing hello@tlero.com.

Duty of confidentiality

All information that you provide to Tlero, including username and email, is kept confidential by Tlero and will never be shared with any third party organisation. If you choose to connect with a service provider from the Tlero platform, this service provider is given no information about yourself from Tlero except for your phone number so you can be contacted. It is your responsibility to provide, or not provide, any personal information to the service provider after you have been contacted by them.

Contact arrangements for services

The only way that a user of the Tlero service can contact a service provider is via the ‘InstaConnect’ window once the user has clicked the ‘connect’ button on the service they are interested in. As previously stated, the service provider is given no information about the user once the user has written down their phone number and clicked ‘call me’. The service provider is calling ‘blind’ until the user chooses to disclose any personal information should they wish.

Risk or crisis situations

The Tlero wellbeing checker is a non-diagnostic tool used by Tlero to determine which services would be most suitable for each user. The Tlero Suicide Prevention Trigger may be flagged up signposting users to suicide prevention services if a user’s wellbeing checker suggests they may need care.

By registering with Tlero, all users accept the use of the Suicide Prevention Trigger and how it works. Tlero cannot be held responsible for the harm of any users as a result of potential suicide situations. Users should not take the suggestions made by Tlero as professional advice, merely as suggestions of what information might be most beneficial for each user.

Fee arrangements

Users will be held responsible for paying for any services they connect with and subsequently use, should the service have a fee attached. The fee will be listed on the Tlero platform so each user can see the fee attached to each service before they connect. Should the service provider alter the fee, Tlero cannot be held responsible. Once the connection between the user and service provider has been made, after the user clicks ‘call me’, any details of the service is between the user and service provider only. Tlero cannot be held responsible for any discrepancies between the user and service provider and are to be resolved by the user and service provider separately to Tlero.